FAQ
Frequently asked questions
The questions we hear most from owners before they work with us: where we work, what it costs, how we start and how we report. For questions about a service, see its page.
Before you start
Questions owners ask us
Where do you work?
We are based in Waterford, Connecticut, and work with businesses across the US. Most of our clients are in Connecticut, Rhode Island and Massachusetts; the rest we work with remotely.
What kinds of businesses do you work with?
Local businesses in six groups: home services, health and wellness, hospitality and food, professional services, automotive and retail, and beauty and personal care.
How do we get started?
Book a free call, or send your plan from the plan builder. For a website, SEO, social media, reviews or video, a free audit follows the call. Then you get a written proposal with every price.
What does it cost?
It depends on what the business needs. Every price is in the written proposal, marked one-time or monthly, before any work starts.
Do we need a long contract?
No. Either side can end an engagement with 30 days' written notice.
How do you report results?
Once a month, in plain words: the numbers that matter, the change on last month and the plan, and what we recommend next.
Next step
Ask us about your business
The answers above are general. On a call we look at your numbers and say what to fix first.
Book a call
A call at a time that suits you, booked on our own calendar.
You pick a time and get a confirmation by email
Send your plan
Pick the services you need and tell us about the business.
We reply within one business day (Mon to Sat)